Use cases / RetailASIAKAS · OSTOT · MAINE · KUITTI

Reorders and replies ready between customers.

A shop owner answers customer emails, reorders stock and hunts receipts between serving people. Toimeen prepares the replies, the purchase order drafts and the missing-receipt list, and you approve them from the counter or your phone.

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A day without Toimeen

Reordering from memory

For example, a product runs out on Saturday because nobody saw it reach its reorder point.

The same questions every day

Opening hours, whether an order has arrived, what a product is.

Payments without a receipt

The bookkeeper asks about them at month end.

How it works

OSTOT

Restock from the till

How one piece of work moves: in, prepared by an agent, approved by a person, out.
  1. Time to reorderA person or a schedule asks Ostot.
  2. Reads FizzyThe reorder suggestions per outlet and supplier, in whole cases.
  3. Drafts the ordersOne purchase order per supplier and outlet; the till's amounts unless there is a reason, which it states. Totals from the lines.
  4. Waits for youThe owner approves. Above your approval limit only the owner or an admin can.Waits for you
  5. Into FizzyA draft purchase order in Fizzy; a person there sends it to the supplier.
  6. LoggedThe decision and the Fizzy order id.
app.toimeen.com/inbox

Purchase order draft

Waits for you

Tukku Lumme Oy · Shop Kallio

Ostot

  • 6 cases Oat drink 1 l
  • 4 cases Rye bread
  • 2 cases Coffee 500 g
386,20 € incl. VAT
ASIAKAS

A customer asks

How one piece of work moves: in, prepared by an agent, approved by a person, out.
  1. Weekdays at 10:00The questions of the last three days that have no draft yet.
  2. ReadsThe email, the orders and the shipments.
  3. Drafts an answerPrecise, in the customer's language, or "a person will come back to you".
  4. Waits for youStaff approve.Waits for you
  5. Into your mailboxA reply draft in Drafts.
  6. LoggedThe decision.
app.toimeen.com/posti

Inbox, sorted

POSTI

FromSorted asSummaryDraft
Liisa K.question"Has the blue jacket arrived?"waits for you
Puoti Kaarna Oyorder"10 gift cards"Tilaus drafting
Matti V.dispute"Wrong size sent"for a person
Newsletterotherweekly offersarchived

The starter team

  • ASIAKASdrafts answers to customer questions from orders and shipments; complaints are left for a person.
  • OSTOTwith Fizzy connected, proposes one purchase order draft per supplier and outlet from the till's reorder suggestions.
  • MAINEdrafts replies to reviews you give it or that arrive as notification emails.
  • KUITTIcompares a bank statement with receipts and asks suppliers for the missing ones.

Also for retail: Tilaus.

What stays with you

  • Every order sent to a supplier
  • Every reply
  • Complaints and refunds

What Toimeen does not do

  • Does not send purchase orders to suppliers
  • Does not post on review sites
  • Does not refund or move money
  • Does not reorder without Fizzy (it can still write a list)

Works with

FizzyGmailMicrosoft 365IMAPBaslicDualoTelegram

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All sectors

See it with your own mail, in 30 minutes.Book a demo